Refund Policy

At Mindtronix, we strive to provide top-quality DIY products and excellent customer service. However, if you're not entirely satisfied with your purchase, we're here to help.

Refund Eligibility:

To be eligible for a refund, items must be unused and in the same condition as you received them.
The item must be returned within 14 days from the date of purchase.
Original proof of purchase is required for all returns.

Non-Refundable Items:

Certain items are non-refundable, including downloadable software, gift cards, and clearance items unless they are defective or damaged upon arrival.

Refund Process:

Contact our customer service team at info@mindtronix.com or +91-7227712324 to initiate the refund process.
Provide your order number and reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Return Shipping:

Customers are responsible for return shipping costs unless the item received is defective or damaged.
We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe and timely delivery.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team for assistance.

Note: This refund policy is subject to change without prior notice. Please review the latest version of our refund policy before initiating a return.